Introduction

• Brief: Help adult learners (especially those with limited formal education) access better math education through a blended e-learning platform.

• Challenge: Make Moodle less intimidating, more accessible, and support multi-language interactive lessons.

• Goals: Boost engagement, lower barri

Discovery Phase

• Stakeholder interviews with project leads and educators.

• Business requirements: Improve course completion rates, support multiple languages, and keep costs low.

• User needs: Clear navigation, easy-to-use lessons, and confidence-building feedback.

Problem Framing

• Problem: Adult learners found Moodle confusing and often dropped out early.

• Success: Users can find, start, and complete lessons with minimal frustration.

• Constraints: Must work on standard Moodle, support iSpring lessons, and be accessible in several languages.

User Research

• User interviews: Adult learners shared pain points and what made them anxious.

• Competitive analysis: Looked at other adult ed platforms—most were too academic or not localized.

• Market research: Simpler, friendlier UIs increase adult learner retention.

Synthesis

• Personas: “The Nervous Returner,” “The Busy Parent,” and “The Multi-lingual Learner.”

• Journey mapping: From login to lesson completion, with plenty of drop-off after first login.

• Key insights: Step-by-step guidance and instant feedback are crucial.

Solution Development

• Info architecture: Simplified Moodle navigation, clear module structure.

• Wireframes & prototypes: Focused on reducing clutter and surfacing progress indicators.

• Visual design: Friendly, high-contrast, and easy to localize.

Testing

• A/B testing: Compared old vs. new flows for lesson completion rates.

• Usability testing: Gathered feedback from actual learners—flagged confusing steps.

• Iterations: Tweaked lesson flow, clarified navigation, and improved feedback messages.

Implementation

• Handoff: Delivered annotated wireframes and iSpring lesson templates to dev team.

• Collab: Worked with devs to ensure multi-language support and smooth integration.

• Go-to-market: Rolled out in phases, promoted through partner organizations.

Results & Impact

• Metrics: Higher lesson completion, lower dropout, and more logins from non-English speakers.

• User adoption: More learners finished modules and requested new topics.

• Business impact: Helped meet EU project goals and secured future funding.

• Lessons learned: Friendly UI and localized, interactive content are game changers for adult ed.